dd1111 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data dd1111 collects, how we use it, who we share it with, and what rights you have over your information.
1. Introduction
This Privacy Policy ("Policy") describes how dd1111 ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal data provided by or collected from players and visitors who access dd1111.pro ("the Website").
By registering an account, visiting the Website, or using any service offered by dd1111, you consent to the practices described in this Policy. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform.
We are committed to maintaining the confidentiality, integrity, and security of your personal information. We apply industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS connections secured by SSL encryption.
This Policy applies to all users accessing dd1111 from Bangladesh and any other jurisdiction in which the Platform is available. If you do not agree with the terms of this Policy, please do not use the Platform or provide us with any personal information.
Privacy at a Glance
SSL Encryption
All data transmitted between your device and dd1111 is protected by SSL encryption.
No Data Selling
We do not sell your personal data to third-party marketers or data brokers.
KYC Compliance
Identity data collected for verification is stored securely and used only for compliance purposes.
Direct Contact
Reach our support team at [email protected] for any privacy-related request.
Cookie Use
We use cookies to improve site performance and personalise your experience on dd1111.
Your Rights
You may request access, correction, or deletion of your personal data at any time.
2. Data We Collect
dd1111 collects personal data in several ways: directly from you when you register and use the Platform; automatically through your interactions with the Website; and from third-party service providers as part of our identity verification and payment processes.
The categories of personal data we may collect include, but are not limited to, the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID | Age verification, KYC compliance, account security |
| Contact Data | Mobile number, email address | Account communication, support, notifications |
| Financial Data | bKash/Nagad wallet ID, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud prevention, analytics |
| Usage Data | Pages visited, games played, session duration | Platform improvement, personalisation |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
3. How We Use Your Data
dd1111 processes your personal data for the following purposes, each of which is supported by a lawful basis under applicable data protection principles.
- Account Administration: To create, maintain, and manage your dd1111 player account, including verifying your identity during registration and subsequent KYC checks.
- Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, and card networks. Financial data is transmitted securely and processed in accordance with the relevant payment provider's terms.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
- Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, including retaining transaction records and reporting suspicious activity where required by law.
- Customer Support: To respond to your queries, complaints, and requests submitted via [email protected] or through other support channels available on the Platform.
- Service Improvement: To analyse usage patterns, identify technical issues, and improve the overall experience on dd1111 for players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions.
- Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign announcements (such as Eid specials, BPL tournament promotions, or IPL offers) where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].
- Responsible Gaming: To monitor gaming behaviour, enforce self-exclusion requests, apply deposit limits, and identify players who may be at risk of developing harmful gambling habits.
4. Data Sharing and Third Parties
dd1111 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial use. We may share your personal data with carefully selected third parties only in the circumstances described below.
Payment Service Providers: We share financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your transactions. Each provider operates under its own privacy policy and data security standards.
Game and Technology Providers: To deliver live casino games and RNG-based slots, we work with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game results) necessary to operate their games within the dd1111 Platform.
Identity Verification Partners: We may engage third-party KYC service providers to verify your identity documents and confirm your age and residential status. These providers process your identity data strictly for verification purposes under contractual data processing agreements.
Legal Disclosure: We may disclose your personal data to law enforcement agencies, regulators, or courts if required to do so by applicable law or in response to a valid legal order. We will notify you of any such disclosure where permitted by law.
5. Cookies and Tracking Technologies
dd1111 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies.
- Strictly Necessary Cookies: These cookies are essential for the operation of the Platform. They enable core functions such as account login session management, security token validation, and navigation between pages. The Platform cannot function properly without these cookies and they cannot be disabled.
- Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use dd1111.pro, such as which pages are most frequently visited and whether any error messages are encountered. This data helps us improve Platform performance and user experience.
- Functional Cookies: These cookies allow the Platform to remember your preferences — such as your preferred language setting, last-viewed game category, and notification preferences — to provide a more personalised experience.
- Targeting and Marketing Cookies: With your consent, we may use these cookies to deliver promotional content and bonus offers relevant to your gaming activity on dd1111. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting us at [email protected].
6. Data Retention
dd1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations.
Account data is retained for the duration of your active registration with the Platform and for a period of up to five (5) years following account closure. This retention period supports our obligations under anti-money laundering regulations and enables us to resolve any disputes arising after account closure.
Transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements. Support correspondence is retained for up to three (3) years from the date of resolution.
Where data is no longer required for any legitimate purpose, dd1111 will securely delete or anonymise it. Anonymised and aggregated data (which cannot be used to identify you individually) may be retained indefinitely for statistical analysis and Platform improvement purposes.
7. Data Security
dd1111 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account credentials, role-based access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and real-time fraud monitoring systems.
While we take every reasonable precaution to protect your data, no internet transmission or electronic storage method is completely secure. You play an important role in keeping your account safe — always use a strong, unique password for your dd1111 account and never share your login credentials with anyone. If you suspect your account has been compromised, notify us immediately at [email protected].
8. Your Privacy Rights
As a user of dd1111, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days of receipt.
Right of Access
You may request a copy of the personal data dd1111 holds about you, including details of how it is being processed.
Right to Rectification
You may request that we correct any inaccurate or incomplete personal data held in your account profile.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your data while a rectification or objection request is under review.
Right to Data Portability
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. We will cease marketing communications promptly upon receiving your objection.
9. Minors and Age Restriction
dd1111 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Persons under 21 years of age are prohibited from registering an account or using any service on the Platform.
If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on dd1111 using false information, please notify us immediately at [email protected].
10. Changes to This Policy
dd1111 reserves the right to update or modify this Privacy Policy at any time. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or mobile number.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you must discontinue use of dd1111 and may close your account by contacting [email protected].
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data dd1111 holds about you, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
Response time: Within 2 business days for general enquiries; within 30 days for formal data subject access requests.
Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
Ready to Play at dd1111?
Your privacy is protected. Explore cricket betting, live casino games, and slots — all in BDT with trusted local payment methods. 21+ only.